102 Greenwich Court · San Ramon, CA 94583 ·
(925) 829-1045 · bwslmac@pacbell.net
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Telecommunications Management Professional
Telecommunications / Information Services / Finance
Accomplished telecommunications professional with 28 years experience seeking Project Manger or Finance Manager opportunities.
Experience delivering full lifecycle projects with cross-functional development teams. Proven track record of managing large multi-million dollar projects. Outstanding ability to investigate, conceptualize and understand complex business issues and create feasible business solutions achieving exceptional results. Successful in leading teams in the development of high quality deliverables. Excels in coordinating project resources, planning and implementing optimal action plans, providing solid leadership and direction, evaluating progress, and delivering desired outcomes on time within budget. Detail oriented and a self-starter. Strong communication and presentation skills to all levels of management.
Project Management - Portfolio Management - Benchmarking - Project Economics - Results/Measurements - Budget Management of $950M - Financial Analysis - Personnel - Administration - Forecasting - Local Area Networks - Strong Interpersonal Skills - Supervision - Excellent Organization and Planning - Problem Solver - Leader and Motivator.
Experienced PC Microsoft Suite user (Word, Excel, PowerPoint, Project, Access, and Outlook).
Pacific Bell – SBC Services Inc. (June 1973 - November 2001)
Career Highlights during 28 years at Pacific Bell:
Pacific Bell, San Ramon, California (1998 - 2001)
Associate Director
Project Manager – Electronic Billing Solutions Product Marketing (Web Converged Billing)
Manage the development and implementation of Electronic Billing Solutions for high-end business customer’s custom contracts; currently managing the two largest contracts for the company with over $1 Billion in revenue. Responsible for the changes to the Billing Systems, Ordering Systems, Trouble Management Systems, Bill Print Center, Service Order process, and M&P. Deliver full lifecycle project management with cross-functional development teams. General project management tasks include: developing and tracking project timelines/issues/jeopardies, change control, communications with all levels of management (internal and external), presentations, team meetings, post completion analysis. Developed business requirements, process flow charts, project plans, testing plans, implementation strategy and plans. Completed a PMO analysis of customer’s Service Order and Trouble Management processes. Customer review and approval required for all phases of development. Manage vendor relationships and the supervision of 5 contractors. Frequent customer site visits.
Pacific Bell, San Ramon, California (1997 - 1998)
Senior Project Manager – Information Systems
Managed the Portfolio Management Process for Technology Services Group (TSG). Developed a Portfolio Management process for TSG that supported strategic initiatives, highlighted interdependencies and relationships between key initiatives, optimized project schedules and resource allocation, provided consistent project status, highlighted potential risks sooner, provided online access to information. Led The Hackett Group Benchmarking effort for the department. Developed force and salary models for use in the benchmarking.
Pacific Bell, San Ramon, California (1996 - 1997)
Project/Site Manager – Information Systems
Responsible for overall project statewide deployment of Local Area Network/Intelligent WorkStation (LAN/IWS) and Single System Image (SSI). Initiated project economic justification and secured savings plan from field offices, work package funding, capital estimates, network designs, network hardware/software deliverables, training development and delivery, test and turn-up. Supervised 6 trainers/implementers. General project management tasks included: developing and tracking project timelines/issues/jeopardies, change control, communications, team meetings, post completion analysis. Managed $50M project budget.
Pacific Bell, San Ramon, California (1987 - 1995)
Technical Director Finance – Information Systems
Provided financial and human resource department executive support to the CIO of Technology Services Group
- Finance Management duties: managed $950M expense/5000 employees/59 Directors and above budgets, prepared trend analysis/problem identification and resolution, developed financial policies and guidelines, led budget re-calibration and reduction efforts, monitored compliance, resolved funding issues, supervised 25 (management and administrative staff), and provided coaching and training.
- Human Resource Management duties: developed CIO and Vice President Business Plans, coordinated rating and ranking of employees, lead compensation administration, coordinated succession planning, centralized the department clerical staff, developed standard measurement criteria, successfully reduced overhead.
Staff Manager Finance/HR – Information Systems
Provided financial and human resource department support to the Assistant Vice President of Systems Development/Customer Contact/Billing Services.
- Budgets/Results duties included: development and management of $200M expense/$50M capital and 1200 force budgets, provided financial analysis, tracking, reconciliation of variances, resolution of funding issues, training of budget coordinators as well as AVP direct reports, coordinated all budget re-calibration and reduction efforts, Portfolio Prioritization, development of Chargeback/Billback, Transfer Pricing. Supervised 5 analysts.
- Human Resource duties: development of Business Plan, coordination of rating and ranking of employees, compensation administration, succession planning, Management Force Adjustment Program issue management, coordination of Job Fulfillment Focus Groups, work stoppage planning, department conference coordination.
Pacific Bell, San Francisco/San Ramon, California (1984 - 1987)
Staff Manager - Network Operations
Operations Strategic Planner responsible for development of financial impacts of the Operation Strategic Direction for Operations, developed communication plan/package to field offices, developed financial training for planners in the department, prepared Implementation Orders/Business Cases, project economic analysis, vendor evaluations, RBOC financial comparisons.
Pacific Bell, San Francisco, California (1983 - 1984)
Planner – Information Systems
Planner for Information Systems responsible for project administration, project economics, project tracking, expense/capital development, vendor evaluations, and supervision of staff. Large projects for Network Operations: MLT, CRAS, Predictor, LEIS, and COIN.
Pacific Bell, Fullerton/El Monte, California (1981 - 1983)
Force Administrator – Network Operations
Force Administration for Call Center, responsible for the centralized support of TSPS offices which included: forecasting, data analysis, force program administration, Operator Speed of Answer management, Operator daily scheduling, Operator vacation scheduling for all field offices.
Bachelor of Arts, 1977 – Education (California State University San Bernardino - San Bernardino, CA)
Secondary Teaching Certification, 1978 (California State University San Bernardino - San Bernardino, CA)
Engineering Economics, Finance, Project Management
Business and Professional Women’s Organization
Director Children’s Music Program – Danville Congregational Church
Interested?
Contact Sandra MacAulay at bwslmac@pacbell.net
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